pool rules
Swimming should be safe and fun for all
Violations can result in you being asked to leave and forfeiture of fee
- Proof of current vaccinations (distemper/parvo for all ages, bordatella & rabies for dogs over 4 months old) by a veterinarian are required at 1st visit
- Children under 18 must be accompanied by a parent/guardian.
- Children under 18 are not allowed in the pools.
- 3 dog limit per appointment (except pool parties)
- Max 2 adult humans per dog allowed
- No human diving/jumping into any pool (dogs can dive/jump all they want).
- Dogs MUST remain on leash and under control at all times in ALL AREAS except on pool deck
- Dogs must enter/exit pools via the pool deck
- For dogs with reactivity/aggression, owner must call before booking.
- No glass of any kind in the building
- You are 100% responsible for your dog’s behavior (good and bad)
- No pushing/tossing dog into pool or physical punishment. You will immediately be asked to leave and forfeit payment
- Pools are not to be used as a 'bath' for dogs. If your dog is dirty/muddy we will ask you to use the rinse area. Please brush shedding dogs before coming to your session
- Toilet dog in designated outdoor area before swim
- Clean up any 'accidents' and notify staff
- There is water so floors, ramps, decks can be wet. Please exercise caution-no running in the facility
- Return toys, vests, floaties, towels to designated areas (it’s just a nice thing to do)
- Be kind, considerate and courteous to all other humans & dogs in the facility (even the staff)
Refund Policy
- Appointments cancelled via email or text at least 24 hours prior to scheduled time are 100% refundable
- Appointments cancelled/rescheduled less than 24 hours prior to appointment time will not be refunded
- Refunds are not provided if you fail to being vaccination records
- If you break any of the pool rules refunds are not provided